Yesterday I was working at my store's customer help desk. This is different from customer service; they mainly process returns and resolve complaints, while I help customers find products, set up deliveries, and call other locations to confirm their stock for customers. This desk also sells nonstandard batteries (regular ones like AA, AAA, etc have their own shelf elsewhere).
Around noon, a customer (C) walks up to the desk to ask me (M) a question.
M: How may I help you today?
C: Hi, can you tell me where I can get batteries?
M: Yes, the regular ones are in aisle 71 but if you want something like these you can only get them at this desk.
I open the drawer and pull out a two-pack of CR2032 batteries. We sell several kinds of special batteries, but CR2032 is by far the most commonly requested one, and I guess not many customers know this.
C: OH MY GOD HOW DID YOU DO THAT??? That's the one I need! And I needed two of them!
I try to explain that most people ask for that size but he continues to be bewildered.
C: It's like you read my mind or something!
He pays for the batteries and leaves with the biggest smile on his face. |
cr2032 battery
Forum Locked
Posted - 06/13/2017 : 02:29:25
