| T O P I C R E V I E W |
| Janosch |
Posted - 02/14/2026 : 11:17:07
Hi.
i recently upgraded to 7.40 (from 7 3.7) on my windows 11 machine and since doing so my GX4x4 is noch recognized anymore. In the device manager it now pops up as "IntraOral USB 1.5", uninstalling the device (including drivers) and re-install doe not help.
Has anyone here still a copy of the 7.37 version? Unfortunately it's no longer on the website for download. Would like to try if this version fixes the issue.
Need to burn some EEPROMs and now i can't :-(
thanks and kind regards
Jan |
| 2 L A T E S T R E P L I E S (Newest First) |
| bperkins01 |
Posted - 02/14/2026 : 20:49:06
I figured some of it out..
Windows did an update and put a bad device driver configuration out..
It has a bad line with the device ID that just happens to match the programmer
There is likely an easier way.. but I downloaded a utility called usbdeview
In that you can right click and find the OEM#.inf file name
The use the command (and a admin window) pnputil /delete-driver oem<#> .inf /uninstall /force and delete the INF files (there were 2 devices that popped in.. I deleted both)
Then I reinstalled 7.40.
and it worked..
It is actually a Microsoft mess up as far as I can tell.
|
| bperkins01 |
Posted - 02/14/2026 : 16:17:53
I'm having the identical issue.
It's reporting the wrong hardware ID.
I've tried everything I can think of
It thinks it is the same device as yours |
